Delta people safely managing operation through storm

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Editor’s note: This article, originally published at 1:30 p.m. Tuesday, was updated later that day, on Wednesday evening and Thursday at 3:45 p.m. with new information.

Delta teams in the flight deck, in aircraft cabins at airports and behind the scenes are working safely through challenges presented by weather.

While limited flight cancelations are occurring Thursday out of 4,400 scheduled Delta and Delta Connection departures, these are being done well ahead of scheduled departure time in order to give customers time to evaluate options prior to heading to the airport.

Additional cancelations will be necessary Friday as the storm continues to impact operations in Detroit and the Northeast

The decision to cancel flights is never one Delta takes lightly, especially during the holiday travel season. But the safety of our customers and our people is paramount.

Earlier this week, Delta issued weather advisories due to the forecasted path of winter weather. Those advisories enable customers to rebook their travel for a later date. Current advisories and up-to-date information can be found on Delta.com.

While there are challenges that come with running an airline through winter weather conditions, Delta people remain steadfast in our commitment to safety and getting customers where they need to be as quickly as possible as operations recover at impacted airports.

Here are three things for customers to keep in mind if their travel is affected:

  • Automatic Rebooking: If a flight is canceled, Delta will attempt to automatically rebook affected customers on the next available flight to get customers to where they’re going and minimize delays.
  • Itinerary Updates: Delta will send updates on itinerary changes directly to a mobile device or by email. To enable this communication, please provide contact information at the time of booking or add it online via My Trips.
  • Self Service: Customers are encouraged to download and use the Fly Delta app or visit delta.com to check their flight status and manage their rebooking with convenient self-service options.

Customers are encouraged to check their flight status on Delta.com or the Fly Delta Mobile App. Customers can also get updates sent directly to their mobile device or by email with One-Time Flight Notification.



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